Every customer interaction is an opportunity to build loyalty, increase revenue, and deliver exceptional service. Whether a customer is calling to schedule service, asking about vehicle maintenance, or responding to a recall notification, speed and convenience are key to creating a great experience.
That’s why STELLA Automotive AI is fully integrated with Auto/Mate, giving dealerships a seamless way to turn conversations into confirmed appointments without adding work for your staff.
A Fully Connected Service Experience
With STELLA’s integration with Auto/Mate, customers can schedule service appointments in real time, 24 hours a day, 7 days a week. As STELLA speaks with customers over the phone or through outbound campaigns, appointments are booked directly into your Auto/Mate scheduler, eliminating manual scheduling and reducing the risk of errors.
The result is a faster, more efficient experience for both your customers and your team.
Never Miss Another Service Opportunity
Every unanswered phone call represents potential lost revenue. STELLA ensures every customer receives immediate assistance, even after hours, on weekends, and during holidays.
With direct integration to Auto/Mate, STELLA can:
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- Book appointments directly into your service scheduler
- Access real-time appointment availability
- Schedule appointments using dealer-defined opcodes
- Help fill open service bays automatically
- Reduce hold times and manual scheduling
Your advisors spend less time answering phones and more time serving customers in the service drive.
Power Your Outbound Service Campaigns
The integration becomes even more powerful when paired with STELLA Catalyst.
Dealerships can automatically launch AI-powered outbound campaigns for:
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- Open recalls
- Declined services
- Maintenance reminders
- Customer follow-up
- Equity and retention campaigns
- Inactive customer re-engagement
When customers are ready to schedule, STELLA books the appointment directly into Auto/Mate during the conversation. There’s no need for callbacks, voicemail, or manual intervention.
Deliver a Better Customer Experience
Today’s customers expect convenience. They don’t want to wait on hold or leave a voicemail hoping someone calls them back.
With STELLA’s Auto/Mate integration, dealerships provide:
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- 24/7 appointment scheduling
- Faster response times
- Consistent customer communication
- Accurate scheduling with real-time availability
- A seamless service experience from the first call to the service appointment
It’s the kind of experience customers expect and one that keeps them coming back.
Increase Efficiency Without Increasing Headcount
Instead of asking your team to answer more calls or spend hours making outbound follow-up calls, STELLA automates the process while working directly with your existing Auto/Mate scheduler.
The integration helps dealerships:
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- Capture more service appointments
- Improve advisor productivity
- Increase service revenue
- Reduce missed opportunities
- Maximize the value of every customer interaction
The Future of AI-Powered Service Scheduling
Artificial intelligence isn’t replacing your service team. It’s making them more effective.
By combining STELLA’s conversational AI with Auto/Mate’s scheduling capabilities, dealerships can create a modern service experience that drives revenue, improves customer satisfaction, and keeps service lanes full.
Ready to see how STELLA and Auto/Mate can transform your dealership?
Schedule a demo today and discover how AI-powered conversations can become confirmed service appointments automatically.
