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With STELLA handling our inbound service calls, our Ford stores are now converting an average of 56% of booking opportunities into confirmed appointments — all without adding headcount or extending hours. Our top-performing store is hitting 70%. That’s not just a better customer experience; it’s real, measurable service revenue that also frees my team up to do additional outreach."
Michelle PaschallBDC Director, Sheehy Auto Stores
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STELLA streamlines communications, freeing our team to prioritize productivity and elevate guest interactions."
Mike MarooneInvestor, Board Advisor CEO, Maroone USA
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We immediately saw more appointments being booked. When those customers show up and create repair orders, that's where the impact really happens."
Fixed Ops SpecialistVaughan Automotive
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The uplift of contacts and bookings that Catalyst is providing is what / want to see. I also like that callbacks from voicemails are generating inbound traffic into my shops. We're both feet in with Catalyst."
General ManagerGoodson Acura of Dallas
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We are excited about Catalyst because we outsource our BDC and this can help us with all our retention customers that we do not have the bandwidth to reach."
Service ManagerLiberty Buick
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STELLA AI, creating great guest experiences that fundamentally change how dealers operate. By promptly answering every call, STELLA ensures that every single guest has a prompt interaction with the dealership. "
William KnowlesChief Operating Officer Maroone USA
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With the performance we've seen on Catalyst Outbound calls, just go ahead and add the interactive texting. It's another feature that enhances our outreach. We want the same performance setup for our other stores. As a matter of fact, can you send us your roadmap so we are aware of what's coming this year."
Service DirectorGoodson Acura
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Catalyst can be a strategic asset for us since I can customize my outbound efforts to focus on any type of outbound call campaign that helps supplement my advisors and enhance our service outreach."
OwnerCable Dahmer
