Never Miss Another Call or Opportunity with STELLA Reception
Replace outdated IVR systems with STELLA Reception’s advanced Al, which answers calls on the first ring delivering a consistent, personalized, and intelligent experience with every interaction.
24/7/365 AI-Powered Call Handling for Dealerships
Imagine a receptionist who is never late, never sick, and always ready to provide exceptional customer service — day or night. Meet STELLA Reception, the AI-powered digital assistant that ensures every call to your dealership is answered promptly and professionally.
Seamless
Availability
24
Hours a day
7
Days a week
365
Days a year
STELLA Reception answers calls on the first ring, 24/7/365, ensuring that customers receive instant attention. This always-on support reduces missed calls and keeps your dealership connected and responsive at all times.
Intelligent Call Routing
Callers are directed to the appropriate department or personnel based on their needs with STELLA’s advanced call routing capabilities. This reduces wait times, enhances customer support and satisfaction, and ensures that every inquiry is handled by the right person.
Brand Consistency
Every call is handled with customized greetings and responses that reinforce your dealership’s image and values, ensuring a consistent brand experience every time. This ensures that every interaction reflects your brand’s professionalism and commitment to customer service.
STELLA Reception Features
Conversational AI
Engages with customers like a live receptionist, offering natural and friendly interactions—just like Siri or Alexa.
Simultaneous Call Handling
Answers multiple calls on the first ring, 24/7, so no customer is ever left waiting.
Dealer Greetings
Delivers branded greetings based on each dealership’s voice and messaging style.
Call Routing
Routes calls by name, role, or department to get customers to the right person fast.
Audio & Transcription
Records calls and transcribes conversations for reference and quick follow-up.
Benefits
Enhanced Customer Service
STELLA reduces hold times and delivers prompt call handling, leading to a superior customer experience and loyalty.
Increased Revenue
STELLA captures previously missed calls, boosting dealership revenue and improving appointment conversion rates.
Reduced Operating Costs
By handling phone calls, STELLA reduces the need for additional staff and lowers operational expenses.
Consistent, Professional Service
STELLA uses customized greetings to reinforce your brand’s image on every call, consistently.
Optimized Staff Resources
Let your team focus on the showroom while STELLA handles every call — 24/7/365 with no interruption.
STELLA Reception: Ready to Elevate Your
Service Experience?
Transform your dealership’s customer service with STELLA Reception. Say goodbye to missed calls, long hold times, and inconsistent service. With STELLA, your customers receive the exceptional service they deserve, while your dealership enjoys improved efficiency and profitability.
Here’s How...
Customer
Convenience
Allow customers to choose how they interact with your dealership, ensuring convenience and satisfaction.
Engaging
Eliminate traditional IVR systems with a seamless, natural voice-driven experience for customers.
Immediate
Improve the customer experience by eliminating hold times and offering immediate assistance with STELLA.
Frictionless
Get immediate responses to common questions (hours, pricing, etc.), saving time and reducing frustration on the customer's timeline.
Dealership
Maximize
Increase revenue and ROI by answering 100% of customer calls and increasing business output.
Seamless
Reduce costs by minimizing staffing expenses and streamlining reception onboarding due to turnover.
Valuable
Improve productivity by freeing up staff to engage in more value-added activities.
Consistent
Deliver consistent, professional customer service resulting in higher CSI scores.
Power every interaction, maximize every lead, and ensure seamless 24/7 service with STELLA AI at the heart of your dealership.
Frequently Asked Questions
What is STELLA?
STELLA is an AI-powered customer engagement platform built to help businesses capture more opportunities, respond faster, and operate more efficiently.
What’s the ROI of working with STELLA AI?
Most dealerships see measurable ROI within the first few months through increased appointment volume, reduced call abandonment, and improved productivity.
Is STELLA difficult to install or set up?
Not at all. STELLA’s onboarding team handles the setup process and integration. Most dealerships are live within days.
How does STELLA improve the customer experience?
Customers never get stuck on hold. STELLA provides instant, polite, and accurate answers, improving satisfaction.
Can STELLA understand Spanish?
Yes, STELLA can speak with and understand your bilingual, Spanish-speaking customers.
What are the costs associated with implementing and using STELLA?
There is a minimal cost to set up STELLA and a monthly subscription fee. Our customers have found that the ROI of implementing STELLA typically exceeds the costs, thanks to increased appointment bookings and sales, reduced staff workload, and improved customer satisfaction. We’d be happy to provide a customized quote.
