Maximize Service Revenue with
24/7 Intelligent Call Handling
Automate the service booking process with STELLA Service, which answers calls on the first ring and handles appointment bookings in under 2 minutes.
STELLA Service
Revolutionize Your Customer Service Experience
Welcome to the future of automotive service booking. STELLA isn't just a digital voice assistant—
it's your dealership’s 24/7 frontline service assistant, handling every inbound call with speed, precision,
and a touch of human-like intuition.
Imagine a system that not only answers every call on the first ring, day or night, but also books, confirms,
and manages appointments autonomously, seamlessly integrating with your Service Scheduler or Dealer Management System (DMS).
Seamless Availability
with STELLA Service
Fast
Convenient
Easy
STELLA Service offers unparalleled convenience for customers by booking and managing appointments effortlessly in under 2 minutes — eliminating hold times and the hassle of traditional scheduler forms. With a quick and efficient booking process, it ensures minimal disruption to their day while delivering seamless service.
Brand Consistency
Customized greetings and responses are used for every call to reinforce your dealership’s brand identity and values, ensuring that each interaction consistently reflects your commitment to excellence and customer care.
Features
STELLA Service is more than a voice—it's your service department's indispensable partner.
Instant Responsiveness
Answers multiple calls simultaneously on the first ring, eliminating hold times and customer frustration.
Comprehensive Reporting
Provides executive dashboards for clear insights into call volumes, booking activities, and customer satisfaction metrics.
Enhanced Efficiency
Reduces staffing costs and frees up your team to focus on high-value tasks, boosting overall service department productivity.
Workload Reduction
Handles 100% of all incoming calls, reducing lost opportunities and allowing your team to focus on revenue-generating activities.
Capabilities
STELLA Service is more than a voice—it's your service department's indispensable partner.
Automatically Books Service Appointments
From initial scheduling to confirmation, STELLA ensures appointments are made swiftly and accurately, optimizing service bay capacity and ensuring efficiency.
Comprehensive Integrations
Fully integrates seamlessly with your Service Scheduler or DMS updating schedules instantly and ensures no double bookings or missed opportunities.
Customized Interactions
Greets callers delivering personalized interactions, and handles FAQs effortlessly, reflecting your dealership's brand voice consistently.
Emergency Assistance and Call Transfers
Directs calls to emergency roadside assistance or other departments as needed, ensuring every customer inquiry is handled promptly and professionally.
Ready to Elevate Your
Service Experience?
Experience the future of automotive service booking with STELLA Service. Discover how STELLA can transform your dealership’s service department, enhancing customer satisfaction and driving operational excellence like never before.
Here’s How…
Revenue Acceleration
Maximizes face-to-face customer interactions, enhances upselling opportunities, and improves overall customer retention.
Operational Efficiency
Streamlines service operations, reduces errors from duplicate entry, and optimizes service bay capacity to maximize revenue potential.
Cost Savings
Minimizes the cost of staffing and running a 24/7 business development center, while capturing missed calls and potential service bookings throughout the day and after hours.
Productivity Enhancement
Optimizes staff productivity and lowers operational costs by streamlining service processes, and enhances face-to-face customer interactions.
Power every interaction, maximize every lead, and ensure seamless 24/7 service with STELLA AI at the heart of your dealership.
Frequently Asked Questions
What is STELLA Service?
STELLA Service is an AI-powered voice assistant that handles inbound service calls for dealerships 24/7. It answers questions, books appointments directly in your scheduler, and helps customers connect faster without waiting on hold.
What’s the ROI of working with STELLA AI?
Most dealerships see measurable ROI within the first few months through increased appointment volume, reduced call abandonment, and improved productivity.
Is STELLA difficult to install or set up?
Not at all. STELLA’s onboarding team handles the setup process and integration. Most dealerships are live within days.
How much time can STELLA save my service team?
On average, STELLA handles up to 70% of inbound calls, freeing advisors to focus on in-person customers and higher-value interactions.
How does STELLA improve the customer experience?
Customers never get stuck on hold. STELLA provides instant, polite, and accurate answers, improving satisfaction and increasing the likelihood of repeat service visits.
Can STELLA understand Spanish?
Yes, STELLA can speak with and understand your bilingual, Spanish-speaking customers.
What are the costs associated with implementing and using STELLA?
There is a minimal cost to set up STELLA and a monthly subscription fee. Our customers have found that the ROI of implementing STELLA typically exceeds the costs, thanks to increased appointment bookings, reduced staff workload, and improved customer satisfaction. We’d be happy to provide a customized quote.
