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STELLA Catalyst

Outbound calls and text messages that book appointments, built for dealerships.  

Catalyst is STELLA’s outbound engine for Sales and Service, allowing you to scale your outreach without expanding your payroll.

STELLA Catalyst uses conversational AI to contact your customers via voice and SMS, handles responses, and books appointments automatically.  

More follow‑up. More appointments. Same headcount. 

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STELLA Catalyst empowers dealerships.Catalyst is STELLA’s outbound engine for Sales and Service. It makes the calls and sends the texts your team doesn’t have time for, then handles responses and books appointments automatically in your scheduler.

STELLA Feature Section

What Catalyst Does

OUTBOUND CALLS AND TEXTS

For sales and service follow‑ups, recalls, promo campaigns and more

TWO-WAY SMS

Interactive messaging handles confirmations, reminders, and re‑engagement

DEALER CONTROL

Customizable messaging by store, department, or campaign

NATURAL CONVERSATIONS

Human‑like and bilingual responses

APPOINTMENT MANAGEMENT

Books, changes, and cancels with no double‑booking

CALLBACK HANDLING

Handles campaign callbacks automatically with your custom dealer greeting

QUICK, COMPLIANT CAMPAIGNS

Automate compliant voice and SMS outbound campaigns. Free your team to focus on closing and superior service.

Road-Tested Use Cases

Put Catalyst to work for you. Start these campaigns in minutes: 

  • Quick lead engagement: Catalyst calls new leads immediately and follows up with smart texts until you reach them. 
  • Missed call recovery: Catalyst automatically sends a text back and offers a scheduled callback window. 
  • Aging internet leads: Catalyst re‑engages older leads with simple, two‑way outreach. 
  • Lost‑sold or unsold follow‑up: Catalyst uses polite, consistent follow‑up to revive opportunities. 
  • Maintenance and recall notifications: Catalyst sends compliant reminders that drive customers to book service. 
  • Declined service outreach: Catalyst turns “not today” into future service revenue with friendly, well‑timed follow‑up.
BDC & Service Boxed Section

For BDC Teams

  • Instant lead outreach across voice and text
  • Consistent, personalized follow‑up for every customer
  • Campaign callbacks are handled automatically
  • Automate the entire customer lifecycle journey

For Service Drive

  • Timely confirmations and reminders that cut no‑shows
  • Maintenance and recall outreach that fills the schedule
  • Re‑engages inactive customers and keeps bays full
  • Improves CSI with proactive, helpful communication

The Bottom‑Line Impact

Contact and Engagement Lift

Drives higher connect rates across calls and texts, ensuring every customer hears from you faster and more consistently.

Show‑Rate Improvement

Reduces service no‑shows through timely confirmations, reminders, and smarter follow‑up.

Rep Time Savings

Gives hours back to every rep each week by automating routine outreach and eliminating manual follow‑up tasks.

Appointment Growth

Boosts booked appointments without increasing headcount by providing appointment booking to customers 24/7, while keeping outreach consistent.

Catalyst doesn’t replace your team. It protects your revenue and makes sure no opportunity slips through the cracks. 

Request a Demo

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support@stellaautomotive.com
+(888) 970‑9988
3001 North Rocky Point Drive East, Tampa, FL 33607