Welcome Ford and Lincoln Dealers!
FordDirect selects STELLA AI to power 24/7 customer engagement for all Ford and Lincoln dealers. Co-op eligible!
STELLA warmly and professionally engages customers 24/7 to answer all calls, book sales and service appointments, expertly route calls to your staff, and make outbound customer calls, texts, and emails for all your dealership and guest needs. Simple and easy to use!
An AI Platform Built for Automotive Retail
STELLA Reception
- ✓ 24/7 intelligent call handling
- ✓ Friendly, first-ring answering
- ✓ Accurately answers FAQs and routes customers
STELLA Service
- ✓ Books appointments into your scheduler
- ✓ Follows rules, policies, and tech availability
- ✓ Recall notification and upsell opportunities
STELLA Catalyst
- ✓ Re-engages inactive customers and recovers missed opportunities
- ✓ Intelligent, multi-channel outreach
- ✓ Generates demand for service and sales
FordDirect Selects STELLA Automotive AI
"Working with FordDirect marks a pivotal milestone for STELLA. It allows us to scale our transformative AI solutions to Ford and Lincoln dealers nationwide, leveraging unparalleled depth in conversational AI and customer journey orchestration to elevate the customer experience, accelerate revenue growth, and redefine dealership productivity."
"We're thrilled to collaborate with STELLA, a true innovator and thought leader in automotive AI. Their proven expertise and advanced technology will deliver immense value to our network, helping them thrive in an increasingly digital retail environment."
Use Your Co-op Dollars Towards STELLA
Because STELLA is a FordDirect strategic vendor, eligible dealers can put co-op money toward the outcomes that matter most at retail.
Drive Revenue
Capture additional revenue from every interaction, with service opportunities booked around the clock and outbound campaigns that generate demand for both service and vehicle sales.
Improve Operational Efficiencies
Every inbound call answered promptly and handled intelligently, with appointments scheduled directly into your service scheduler, so your team stays focused on the customers in front of them.
Increase Customer Retention
Natural, personalized conversations throughout the ownership lifecycle keep customers coming back and deliver a more connected ownership experience.
