SEAMLESS AVAILABILITY
24
Hours a day
7
Days a week
365
Days a year
STELLA Reception answers calls on the first ring, 24/7/365, ensuring that customers receive immediate attention and assistance. This round-the-clock availability reduces the risk of missed opportunities and keeps your dealership connected with your customers at all times.
INTELLIGENT CALL ROUTING
Callers are directed to the appropriate department or personnel based on their needs with STELLA's advanced call routing capabilities. This reduces wait times, enhances customer satisfaction, and ensures that every inquiry is handled by the right person.
BRAND CONSISTENCY
Every call is handled with customized greetings and responses that reinforce your dealership’s image and values, ensuring a consistent brand experience every time. This ensures that every interaction reflects your brand's professionalism and commitment to customer service.
FEATURES
Conversational AI
Engages with customers just like a live receptionist, offering interactions that feel natural and friendly, just like Siri and Alexa.
Simultaneous Call Handling
Answers multiple calls on the first ring, 24/7, ensuring no customer is left waiting.
Customer Dealer Greetings
Uses dealer’s customized greetings to maintain a consistent and professional brand image.
Audio and Call Transcription
Provides audio recordings and transcriptions of calls for easy reference and follow-up.
Efficient Call Routing
Transfers calls based on name, department, role, or topic, ensuring that customers reach the right person immediately.
24/7/365 AI-Powered
Call Handling for Dealerships
Imagine a receptionist who is never late, never sick, and always ready to provide exceptional customer service — day or night. Meet STELLA Reception, the AI-powered digital assistant that ensures every call to your dealership is answered promptly and professionally. With STELLA, you never miss an opportunity to engage with your customers, maintaining consistent, personalized service that enhances your dealership's reputation and efficiency.
BENEFITS
Enhanced Customer Service
By eliminating hold times and answering calls promptly, STELLA provides an enhanced customer experience leading to higher CSI scores and increasing customer loyalty.
Increased Revenue and Profitability
STELLA captures previously missed calls and opportunities, directly boosting your dealership's revenue and profitability.
Reduced Operating Costs
By handling phone calls seamlessly, STELLA reduces the need for additional staffing and lowers phone handling costs.
Consistent, Professional Service
STELLA handles every call with consistent branding and high-quality service, using customized greetings to enhance engagement and reinforce your dealership's image.
Optimized Staff Resources
With STELLA managing the phones, your staff can focus on their customers without interruptions, leading to increased productivity and better overall performance
Experience the Future
of Customer Service
Transform your dealership's customer service with STELLA Reception. Say goodbye to missed calls, long hold times, and inconsistent service. With STELLA, your customers receive the exceptional service they deserve, while your dealership enjoys improved efficiency and profitability.
Convenience
Allow customers to choose how they interact with your dealership, ensuring convenience and satisfaction.
Engaging
Eliminate traditional IVR systems with a seamless, natural voice-driven experience for customers.
Immediate
Improve the customer experience by eliminating hold times and offering immediate assistance with STELLA.
Simultaneous
STELLA answers an unlimited number of calls, simultaneously, ensuring all customers are assisted immediately.
Customer
Dealership
Maximize
Increase business by answering 100% of customer calls, minimizing lost business from unanswered calls.
Streamlined
Reduce costs by minimizing staffing expenses and streamlining reception onboarding due to turnover.
Valuable
Improve productivity by freeing up staff to engage in more value-added activities.
Consistent
Deliver consistent, professional customer
service resulting in higher CSI scores.
Here's How...
Let’s talk about elevating your customer service experience.
Ready to transform your dealership today and increase customer satisfaction, save time and money, and boost productivity and efficiency?
Let us show you how.