Brian Pasch Podcast With Rich Sands, CEO for STELLA Automotive AI: Get Insights Into Auto AI

This podcast episode features Rich Sans, CEO of STELLA AI, joining Brian Pasch's podcast to discuss exciting new developments for the auto AI company, particularly around its presence at the upcoming NADA conference. The key announcements include:

STELLA 360 CX Co-pilot: This new AI platform provides a comprehensive, personalized customer experience across all dealership departments (sales, service, parts, etc.), from initial contact to final sale. It handles inbound calls, texts, and chats, routing customers efficiently and even injecting live calls into the dealer's phone tree. This expands STELLA's capabilities beyond its initial focus on service scheduling.

Key Partnerships: STELLA AI has secured significant partnerships, including being featured in Ford Direct's "The Shop" marketplace and becoming the front-end AI solution for Solera's Autopoint call center/BDC product. STELLA has certified integrations with major DMS providers like CDK and Reynolds & Reynolds, as well as numerous service scheduling platforms.

Microsoft Partnership: Microsoft has selected STELLA Automotive AI as its lead AI partner for the automotive industry, integrating STELLA into its Co-pilot initiative. This partnership will leverage various data sets (OEM, brand marketing, CDP data) to drive leads and customers to dealerships by intercepting and interacting with consumers online and via phone.

CDP Integration: STELLA is actively working on integrating with Customer Data Platforms (CDPs) to provide even more personalized and context-aware customer interactions. This will allow STELLA to access customer history, preferences, and other data to improve service and potentially unlock new revenue opportunities for dealerships. The goal is to provide a holistic view of the customer journey and enable dealers to take actionable steps based on real-time feedback.

The podcast highlights STELLA AI's rapid growth and focus on providing a comprehensive, integrated AI solution for dealerships to enhance customer experience, streamline operations, and drive sales. The company's emphasis on partnerships, integrations, and data-driven insights positions it as a key player in the evolving automotive retail landscape.